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Utilization of VEBP in the hospitality sector
VEBP has started transforming the hospitality sector for the better. The video integration with the regular workflow is redefining the operations. From the reception lounge to the back -workplace, from the kitchen to the corporate boardrooms, VEBP technology is modifying the full business process to achieve a competitive advantage at all level.
Customers are changing and so are their demands. Businesses need a whole digitization of their work process to provide tailored service to each customer at a lightning speed. As the hospitality industry matures with the millennial spending power, it wont be considered extravagant to invest in digitally transformed and video enabled work processes to handle the shoppers demand with timely supply. PeopleLink is empowering the hospitality sector, with Video Enabled Business Processes (VEBP) to digitize the organizational collaboration for higher productivity and better customer experience.
Competition is getting tougher every day. Business lines are trying to hit the bulls eyes - Customer Satisfaction. Customer satisfaction is the key to achieve growth in the competitive business environment.This is all the more vital for the companies in the hospitality industry having footholds rested upon the happy customer experience.
Advertising is imperative for generating brand awareness, increase consideration, propagate offers, drive visitors leading to sales, induce customer loyalty, retention and get liked. PeopleLink Digital Signage Solution can have all corners wrapped up for the hospitality sector clients. The Digital Signage Solution (DigiVC) is a comprehensive tool to cover-up all advertising wishes for the hospitality industry. Apart from brand marketing, it is also utilized for exhibiting offers, discounts and provides. The content of the signage is also customized and scheduled to be played as per requirement. The DigiVC is also additionally utilized as a video conferencing solution and as a video shopping portals for hotel and tour package bookings.
Not all businesses have a single-location unit and not all staff members are available under one roof. Most establishments in the hospitality domain have a multinational and even inter-continental presence. Phones and emails cannot always handle global communication wishes. Smart workplace communication technologies can't only connect dispersed staffs, conduct remote program monitoring, be a medium for in-house staff meetings yet also be instrumental for enhanced customer experience based on service efficiency. Live streaming of inauguration occasions, award ceremonies would possibly possibly also be an further benefit of video enabled enterprise -level collaboration.
Real-time face-to-face two ways communication
HD quality video regardless of bandwidth constraints
Easy-integration with the users existing technological infrastructure.
Reasonably priced, license based solutions, tailored to fit the clients requirement
Wide network of partners/tech-support for uninterrupted service
Effortless Internal Training
High esteemed celebrity and VIP guest generally like to be catered exclusively. The video enabled customer care solution too can utilize to provide a virtual care executive who will be exclusively catering to the wishes of the celebrity guests. The guests can immediately contact the executive from their tabs, mobiles or laptops to have their requirements met within minimum possible time.
The importance of internal training in the hospitality sector cannot be overstated. The chief function of the workers in this sector is to serve people and aim guest satisfaction. Without proper training, the employee-customer interaction would possibly get off the tune and impact the bottom line. For example, there can be a sudden rise in the customer complaint about the quality of the food served or the management wants to introduce a new cuisine range. This stimulates the need for enrolling the chefs into a distinct culinary class. A video enabled learning management system (VLMS) can help the employees join the virtual training sessions from anywhere, with out spending any extra hours at work. Even the remote teams can join the training sessions with out shifting bases.
Compelling Advertisement Solution
Improved Organizational Communication
PeopleLink VEBP Benefits At A Glance
Upgraded Customer Service
Video Enabled Business Process (VEBP) is a technique of integrating video into all core business processes for enabling rich interaction and elevated engagement between users.
